AVBOB LETS MOURNERS DOWN

AVBOB's service is appealing. Both my parents died last year 7 weeks apart. Both had Avbob funeral policies. They were buried in the Jamestown cemetery, W-Cape. We were told we could only erect a grave stone one year after burial. So in Feb this year my sister enquired about the grave stone. We still had R3 000 credit on the policy and we're prepared to pay the difference. No response or very little from Somerset West Avbob. My sister contacted head office and after months we got a response. We chose the head stone and wording. We were sent examples of the wording to proof read. We had to send it back several times because of mistakes. Finally in Aug my sister was asked to point out the grave, which we did. Then we received a photograph of the head stone on the grave, in Aug, 6 months after our initial enquiry. Today my sister visited the grave. No head stone. Only the temporary wooden cross, that had been vandalized again. Where is the headstone? Did they erect it on the wrong grave? I am fuming and heartbroken. This is the final straw. There is much, much more I can tell. My father's funeral was very traumatic thanks to Avbob.