AVBOB KLERKSDORP BRANCH POOR SERVICE

Hellopeter it's Spha Nkosi here... I am sharing this with a broken heart and as a stressed being. I have a funeral cover with AVBOB since 1 July 2018 till to date paying R479 pm, never skipped a premium. On the 24 of December 2019 I lost a baby(27 weeks stillborn) and lodged a claim but couldn't get help because of the holidays of 25 & 26 on the 27 called Klerksdorp AVBOB branch to arrange for the burial on Friday or Saturday still couldn't get help again because of shortage of documents because of their IGNORANCE and POOR service on my case, we then postponed for Monday (30/12/19) again on that day we couldn't get help I ended up paying cash R2300 regardless of me having a cover...they suggested they will do a cash claim on the same day and in 24 hours the money will be paid on my account, fast forward till the following Monday (06/01/20) no communication or what so ever regarding the claim I ended up calling head office to ask what's going on with the claim, the lady on the head office said no cash claim was lodged but she will call be before 12 in the afternoon to tell me what is happening but she never called. Rosa, Leon and Anny were the AVBOB personell helping me with the claim that was never lodged till today. I have lost a baby and on top of that Petrol expenses driving to Klerksdorp from Mpumalanga 3 times and paying petrol for members of our family from KZN to Klerksdorp 3 times because of AVBOB employees ignorance except the money I had to pay cash even though I have a policy with them... Anyone who can help me with this case as I don't know what to do now with AVBOB, i am even thinking of canceling their services and they give me all my premiums back because they're not helping me as they say they do in their cover but I don't know what to do. Is this how AVBOB treats their clients? HELP HELP HELP