SM
S'phesihle Mkhwanazi
1 reviews | Active since Nov 2022
10 Nov 2022, 17:18
AVBOB Joburg
My mom passed away and they didn't help, am really disappointed with AVBOB with slogane family comes first clearly they don't know the meaning of their slogan. I was home doing ups and down trying my mom life's their debit order didn't went through. They called me and was clear am sorry I used all the money but will make payment tomorrow when am back to Joburg. Indeed I made payment and I did immediate payment. After 3 days my mom passed away, I log the claim and was told my account is in arrears I asked them how they said payment haven't reflected on their side although they have POP with date and immediate payment.
Was so disappointed that they didn't help me and had to take loan to burry my mom
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Replies (3)0
Replies (3)
AVBOB Mutual Assurance Society's replyOfficial
18 Nov 2022, 10:07Dear S'phesihle Mkhwa****,
We have communicated the findings of your complaint to you on 7 July 2022.
Should you remain dissatisfied with the outcome of your complaint the matter may be referred, within six (6) months after the date of the outcome letter, to the Ombudsman for Long-term Insurance or the Ombudsman for Financial Service Providers as per the information below: http://www.ombud.co.za - Contact number: ***or http://www.faisombud.co.za - Contact number *** / *** Kind Regards,
AVBOB Complaints Department
We have communicated the findings of your complaint to you on 7 July 2022.
Should you remain dissatisfied with the outcome of your complaint the matter may be referred, within six (6) months after the date of the outcome letter, to the Ombudsman for Long-term Insurance or the Ombudsman for Financial Service Providers as per the information below: http://www.ombud.co.za - Contact number: ***or http://www.faisombud.co.za - Contact number *** / *** Kind Regards,
AVBOB Complaints Department
AVBOB Mutual Assurance Society's reply18 Nov 2022, 10:07
Official
Dear S'phesihle Mkhwa****,
We have communicated the findings of your complaint to you on 7 July 2022.
Should you remain dissatisfied with the outcome of your complaint the matter may be referred, within six (6) months after the date of the outcome letter, to the Ombudsman for Long-term Insurance or the Ombudsman for Financial Service Providers as per the information below: http://www.ombud.co.za - Contact number: ***or http://www.faisombud.co.za - Contact number *** / *** Kind Regards,
AVBOB Complaints Department
We have communicated the findings of your complaint to you on 7 July 2022.
Should you remain dissatisfied with the outcome of your complaint the matter may be referred, within six (6) months after the date of the outcome letter, to the Ombudsman for Long-term Insurance or the Ombudsman for Financial Service Providers as per the information below: http://www.ombud.co.za - Contact number: ***or http://www.faisombud.co.za - Contact number *** / *** Kind Regards,
AVBOB Complaints Department
SM
S'phesihle Mkhwanazi's updateReviewer Update
09 May 2023, 15:21To all South Africans, I would like to advice you. Go away from big insurance company if you really need help on your bad days.
I have insurance with Cebolethu they really have good service. I was owing 1 month due to using money for hospital and everywhere to save my grand fathers live.
I called them, they advised that my account is in arrears with 1 months but they are happy to take over the job and they will deduct the money again.
As for AVBob payment was made before my mom passed away and they said took time to reflect on their side so it reflected 1 day later after my mom passed away.
Why they didn't do like Cebolethu be with me on the bad day worse I paid all the monthly fees
South African don't be fooled by TV.
I have insurance with Cebolethu they really have good service. I was owing 1 month due to using money for hospital and everywhere to save my grand fathers live.
I called them, they advised that my account is in arrears with 1 months but they are happy to take over the job and they will deduct the money again.
As for AVBob payment was made before my mom passed away and they said took time to reflect on their side so it reflected 1 day later after my mom passed away.
Why they didn't do like Cebolethu be with me on the bad day worse I paid all the monthly fees
South African don't be fooled by TV.
SM
S'phesihle Mkhwanazi's update09 May 2023, 15:21
Reviewer Update
To all South Africans, I would like to advice you. Go away from big insurance company if you really need help on your bad days.
I have insurance with Cebolethu they really have good service. I was owing 1 month due to using money for hospital and everywhere to save my grand fathers live.
I called them, they advised that my account is in arrears with 1 months but they are happy to take over the job and they will deduct the money again.
As for AVBob payment was made before my mom passed away and they said took time to reflect on their side so it reflected 1 day later after my mom passed away.
Why they didn't do like Cebolethu be with me on the bad day worse I paid all the monthly fees
South African don't be fooled by TV.
I have insurance with Cebolethu they really have good service. I was owing 1 month due to using money for hospital and everywhere to save my grand fathers live.
I called them, they advised that my account is in arrears with 1 months but they are happy to take over the job and they will deduct the money again.
As for AVBob payment was made before my mom passed away and they said took time to reflect on their side so it reflected 1 day later after my mom passed away.
Why they didn't do like Cebolethu be with me on the bad day worse I paid all the monthly fees
South African don't be fooled by TV.
AVBOB Mutual Assurance Society's replyOfficial
07 Jun 2023, 14:48Dear S'phesihle Mkhwa****,
We have communicated the findings of your complaint to you on 7 July 2022.
Should you remain dissatisfied with the outcome of your complaint the matter may be referred, within six (6) months after the date of the outcome letter, to the Ombudsman for Long-term Insurance or the Ombudsman for Financial Service Providers as per the information below: http://www.ombud.co.za - Contact number: ***or http://www.faisombud.co.za - Contact number *** / *** Kind Regards,
AVBOB Complaints Department
We have communicated the findings of your complaint to you on 7 July 2022.
Should you remain dissatisfied with the outcome of your complaint the matter may be referred, within six (6) months after the date of the outcome letter, to the Ombudsman for Long-term Insurance or the Ombudsman for Financial Service Providers as per the information below: http://www.ombud.co.za - Contact number: ***or http://www.faisombud.co.za - Contact number *** / *** Kind Regards,
AVBOB Complaints Department
AVBOB Mutual Assurance Society's reply07 Jun 2023, 14:48
Official
Dear S'phesihle Mkhwa****,
We have communicated the findings of your complaint to you on 7 July 2022.
Should you remain dissatisfied with the outcome of your complaint the matter may be referred, within six (6) months after the date of the outcome letter, to the Ombudsman for Long-term Insurance or the Ombudsman for Financial Service Providers as per the information below: http://www.ombud.co.za - Contact number: ***or http://www.faisombud.co.za - Contact number *** / *** Kind Regards,
AVBOB Complaints Department
We have communicated the findings of your complaint to you on 7 July 2022.
Should you remain dissatisfied with the outcome of your complaint the matter may be referred, within six (6) months after the date of the outcome letter, to the Ombudsman for Long-term Insurance or the Ombudsman for Financial Service Providers as per the information below: http://www.ombud.co.za - Contact number: ***or http://www.faisombud.co.za - Contact number *** / *** Kind Regards,
AVBOB Complaints Department