Avbob is self-centered and selfish

In November I have written an email requesting them to change my grandmother's ID number, I have attached two IDs. The consultant forwarded the email to her manager and they wanted a letter from Home Affairs of which I responded telling them my grandmother is old and cannot walk to home affairs. They promised to revert to me and that was in November last year. This week, I sent a follow-up email asking if I should send a complaint to Hello Peter or write a review on Twitter to get assistance from Avbob, the consultant forwarded an email to her manager again. The response I have received today is all written in Afrikaans which the consultant forwarded to me from her manager. This is just an insult and self-centered approach from Avbob manager her/ name is Amelda de Wee. The emails they have received were written in English, though I am Zulu if she had took her time reading my name and surname.

I am not sure if they are delaying this on purpose so that they don't pay us out when comes a time to claim. I have never been this insulted.