AVBOB is rigid and out of touch.

AVBOB possibly has one of the most dismal customer services. I just contacted its customer service centre (***), and I am completely dissatisfied with their services. It is not the attitude of the agent that is my problem, but rather the rigidity of its policies. I wanted to amend my payment date for premiums, and it felt like I was asking them to ****** a baby. With my motor vehicle insurance, the process is seamless. I amended my premium payment date from the last day of the month to the 15th, and at the time I did so, my policy was update. They resolved it by deducting a pro-rata amount to cover me from the 1st to the 14th, and on the 15th they deducted the normal premium. However, for AVBOB, this seems like rocket science, and it cannot comprehend the logic and efficacy of the practice. AVBOB suggested that, notwithstanding the fact that my policy is up date, having paid the premium to cover me for the whole February, I pay the premium for March already, or my account will reflect that I am in arrears. I was told that its system will completely ignore the fact there is a pro-rata premium covering me for the remainder of February. When I suggested that they deduct the pro-rata premium for the 1st to the 14th of March, and then continue with the normal premium from 15th March going forward, I was told that AVBOB does not operate in that manner. What complete hogwash is that?! I am honestly contemplating just terminating the policy and moving on.