Avbob is bad, Vryheid branch has to be my worst

When I think of how my mother diligently paid her Avbob policies over the years, I am disgusted by the actual service received from Avbob. And Avbob Vryheid seems to be one of their worst branches. 1. My cash back voucher has still not been sorted for a funeral that took place on the 29th May already. 2. Your Vryheid branch dared to send my brother's remains home for the family viewing with a wide open gaping mouth. What type of people are you employing Avbob? You are dealing with customers during the most distressing time of their lives in such an insensitive manner? I'm still waiting for an answer on this or I will take it further. 3. The payment to the policy co-assured has still not been made. Yes, I have heard - your systems are offline. Computer science is not rocket science, get your systems online and do what you promised your policy holders you would do when they died!