SM
Siyabonga M

1 reviews | Active since Mar 2021

07 Mar 2021, 21:08

AVBOB IS A ****.

I laid a complaint in 28 November 2020 submittd all required documents after that there was no feedback or update about my complaint. Later in 18 December 2020 l recieved sms stating that the policy had been cancelled further details to follow until to date. I have been calling AVBOB since then with no help l wet to Durban 320 Dr Pixly Kaseme Offices they didnt resolve the issue. I kept on calling the Head Office then l was told Itumeleng Hlokwe is responsible for investigation he is going to contact me in no time but he didnt. In the call centre they said they have sent him an emails to get back to but he didn't on 1st of March 2021 l called the callcentre then l was told he is busy he will call me in the following day but he didnt. I sent him a direct email on the 3rd March 2021 he didnt respond. What is wrong with you people, what is so hard to make a refund of hard earned money that is *****ed by your sales representaves. Angelina Lekgothoane and C Muller in Refunds Department didnt help me l also sent them emails. What else do you want from me in ordr to give me my money back.

0
Replies (1)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply08 Mar 2021, 12:34
Official
Dear Siyabonga Mngadi

We are currently experiencing a high volume of complaints which will inevitably result in some delays. 
Please be assured that your complaint has been registered and is been attended too.

We will do our collective best to ensure that you receive feedback promptly. 
We appreciate your patience. 
Regards

AVBOB Team