LE
Linda E

1 reviews | Active since Sept 2018

16 Jul 2019, 13:12

Avbob is a **** and **********ly operate it business ********

Avbob in a ****

AL***X9

For past 6 month i went through difficult time of being **** by big company AVBOB ive alerted this company that ive received an sms stating that ive taken a policy and document will be posted shortly. I was shocked and need answers on how come policy taken on my behalf without applying any policy, second when i approached stanger branch to enquire about this paradox madness and ***** i was told that a person cover was ...... of which i dont know person covered on this policy, thirdly i did not took any policy in dbn since i lived in stanger which is 130km away from my home town. From day 1 reported this matter in December 2018, i requested invistigstion, refund and compensation for reputational damaged but avbob has never refund my money since january 2019. Iam still holding a view that AVBOB in operate business unconstitutional, *********, **********, ******* and must be invistigated by FAIS and insurance ombudsmen. Ive submitted affidavit and bank details since they dock my salary every month but still no refund no correspondence.

0
Replies (3)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply16 Jul 2019, 14:16
Official
Dear Linda E, 

I refer to your post dated 16 July 2019. 

The complaints consultant has been trying to contact you directly but to no avail. 

The complaint is provisionally concluded, pending the confirmation that the consultant is required to conclude with you.

The consultant will contact you directly to validate this information. 

Regards

AVBOB Complaints Department

LE
Linda E's update16 Jul 2019, 16:03
Reviewer Update
Still waiting
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply17 Jul 2019, 15:09
Official
 
Dear Linda E, 

We hereby confirm that your complaint has been resolved. 

All premiums received will be refunded to you.  

A formal response to the complaint will be dispatched directly to your email address. 

Thank you for making us aware of your complaint. 

AVBOB Complaints Department