Avbob is a ****!!!

I had a funeral plan with Avbob less then 6 months active. My aunt whom I had also covered die and the cause of death was an accident. I submitted the claim before the funeral which was on the 11th of September 2020. Avbob has not bothered to update me on the claim to this day. I have called numerous times, im always told I will be called back but not even a single phone call has comw through. Last week the consultant who helped me take up the policy called askibg why im no longer paying. I explained and she said she would get beck to me and when she did she said my plan had not reached a waiting period which is absurd because the avbob promisr is that the waiting period is not applicable to accidental death. Avbob is a ****. Imagine if my family had soley depended on Avbob to conduct the burial. What is taking Avbob so long when the other insurers who conduct the same investigations Avbob conducts pay within 48 hours?