Avbob in Queenstown came with a coffin with no flowers which I had paid for.

Avbob in Queenstown came with a coffin with no flowers which I had paid for. During the service I noticed that there were no flowers and immediately contacted the Cape Town branch to inform them of this and Avbob representative their supplier did not have stock and had replaced them with the speaker. This was not what we arranged with them, this came about while we were arranging the speaker the deco person asked Avbob representative if they had a speaker and they borrowed them please note that none of the family members is contacted here and now when I ask about the flowers they said they exchanged for the speaker. In my view this is a way for them no to refund me for the flowers.