MG
Monde G

1 reviews | Active since Mar 2018

29 Mar 2018, 12:40

Avbob ignores my request to cancel

I started calling Avbob last week to cancel my funeral policy and I have not been helped. The call centre agent promise to send emails to cancellation department without putting me through to the relevant department or contact person. In the meantime they deduct money from my account even though I requested for the policy to be cancelled. I need help

0
Replies (2)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply05 Apr 2018, 07:32
Official

Dear Monde_NG

We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.

Kind Regards,

AVBOB Complaints Department

AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply05 Apr 2018, 16:03
Official

Dear Monde_ NG,

We have investigated your complaint and have communicated the findings to you.

We hope that the matter has been resolved to your satisfaction.

Should you have any further enquiries in this regard please send an email to *** or a fax to ***.

Kind Regards,

AVBOB Complaints Department