Avbob HelloPeter Complaint

Dear Sir/Madam,

I hope this letter finds you well. I am writing to formally lodge a complaint regarding the process I have encountered while attempting to close my AVBOB Savings Plan and request the payout.

I have followed the necessary procedures by completing and sending back the required documents along with a certified copy of my ID, as initially instructed by your office. However, I was subsequently informed that I now need to take these documents to a police station for further verification. This additional step was not communicated to me initially and has caused significant inconvenience.

I am unable to repeatedly go back and forth to complete this process due to personal constraints. Therefore, I request that my original submission be accepted and that the closure and payout of my savings plan be processed without further delay.

I trust that you will understand my situation and expedite the resolution of this matter. Please acknowledge receipt of this complaint and provide me with an update on the status of my request at your earliest convenience.

Thank you for your attention to this matter. I look forward to your prompt response.

Yours faithfully,