AVBOB Gryskrag(Koopkrag)

Whom it may concern

I hope you can help me with my complaint. I am also including the necessary documents to substantiate my complaint. In September 2022, I saw an adverti*****t in a magazine for Group scheme for members of Gryskrag. It is clearly stated that this is for members who have provided military service and to assist them with future funeral cover. I was immediately interested and called Martie Squier who confirmed the benefits to me. I completed the application form but then she informed me that the premium had unfortunately increased on plan D from R112.97 to R137.12 p/m. I figured it was still affordable and accepted it as such. It was never stated to me that the premium would increase annually. In September 2023 the premium increases to R171.95. When I inquired, Martie said they (purchasing power) cannot help because AVBOB increases the premiums. For me as a pensioner it is unaffordable especially when I consider that it has been increased by almost 20%. I then requested her to give me AVBOB's number so that I could inquire with them. She promised so but until today I heard nothing from her. With great difficulty I got to AVBOB myself but heard that they can't do anything for me either and that there is no other product that I can switch to. On 17 October I therefore requested them to cancel my debit order. However, I feel that I was misled by the ad, especially as there is no mention of increases and at what rate. I have also not received anything from purchasing power or AVBOB in this regard or any contact. All I received was a monthly account number (***). With my inquiries to AVBOB they could not find anything and after I had to provide all my personal details they were able to help me and provide me with the details to whom I should instruct cancellation. I feel very strongly that the way in which the adverti*****t is worded and also further actions are unfair. Rather, I see it as *****. I hope that you can do something about the matter and provide me with advice. Thank you very much K.J VD. Westhuizen