NP
Norman P

1 reviews | Active since Apr 2013

17 Oct 2020, 16:00

AVBOB FUNERAL UNDERTAKERS Bloemfontein Disappointing Service

*No microphone on the sound system when Chapel funeral service started. This had to be rectified as we sang the first hymn. The microphone was a battery powered one, and as the service proceeded, the battery died... *After the service there was no-one to guide us out or open the doors. *The he**** was locked, we had to look for someone - 3 of them were busy playing on their cellphones - to open the he****. * There were at least 5 typo mistakes in the printed hymns, which is very normal. *A car was supposed to fetch the family from their home. That never turned up. *Three weeks later the spouse died and the family was told that he wasn't on the policy as the spouse, so the family has to foot the bill. But the error is not the client's, it is the AVBOB representative who wrote out the policy 10 years ago. They fully understood that the monthly payments all the years were for a married couple.

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Replies (2)
NP
Norman P's update17 Oct 2020, 16:07
Reviewer Update
And there was no toilet paper!
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply19 Oct 2020, 11:57
Official
Dear Norman,

We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.

Kind Regards,

AVBOB Complaints Department