Avbob funeral services

Avbob funeral services is a ****. My wife paid it for 8years and this month paid on the 15th at about 11:00 and unfortunately the granny died at about 14:50. On Wednesday she went to Avbob to claim but only found out yesterday that the claim has been rejected on the basis that she paid after her granny has passed on at that time today is the funeral. We inform them they can call the hospital and we will show them the text from the bank when a payment was so that they ascertain if what they are saying is true. In short Avbob made a decision without getting its facts right and what is so painful is that we have already the policy more than what our granny is covered for. The policy is R10000 and we were paying R210 per month and it’s been 8 years now and of which we have already paid R20160 twice the cover but we are treated badly by Avbob when it is it’s time to right by us. We are very hurt by what Avbob has done to this family