AVBOB Funeral Policy pay out declined

It is with great disappointment that I send this email complaint about Avbob's( South Africa's biggest and reputable funeral parlour) treatment towards me as their client.

I had a funeral policy(policy number: AL***X9)taken out for my late sister. The policy was behind with 2 monthly payments of which I had knowledge that the policy would be placed on technical lapse. Unfortunately my sister passed away on 24 June 2018. On 25 June 2018 I called the call centre wanting to settle the outstanding premiums that were for my claim to be processed, with the knowledge that the policy had not yet lapsed but only "technical lapse". I was told that whether I settled the 2 outstanding premiums or not, my claim would not be approved.

I was deeply aggrieved because I had no money to bury my sister as I am the breadwinner in the family. I had to seek help from the community, DA and the ANC community forum so I could be able to bury my sister as Avbob failed to help me.

I then decided to send a complaint about this matter about a month ago and even sent the necessary documents to the head office in Pretoria and gave the documents to a lady called Lizette and till today I have not had a reply. I am highly disappointed at the customer service I received from Avbob. I would really appreciate your assistance because I am deeply hurt disappointed by this type of treatment.