Avbob funeral policy pay-out declined

Hello Peter, I am a grieved. Avbob one of the largest reputable funeral parlour in RSA and beyond its borders is misleading the public. I had 2 funeral policies ref GT ********** X7 & GT ********** X9 for my grand-dad. On Monday 05/03/2018 Avbob notified me via sms that my policies had lapsed stating that if I make payment on the arrears the policies will be re-instated without any waiting period. I then immediately called their call centre in which case the consultant (Thembisa) re-confirmed the wording of the sms and assured me of the non waiting period after payment. The very same day I paid R720-00 on each policy to cover the arrears and where reinstated as promised. Co-incidentally on Tuesday morning 06/03/2018 my family informed me of grand dad's passing on. Wednesday 07/03/2018 I submitted my claim on these policies, 3 days later on Saturday 10/03/2018 Avbob notified me that my claim was declined. Peter, the crux of the matter I was mislead by the Avbob sms and consultant. Peter, I need your assistance on this matter, please. I surely know I might not be the only client who's being mislead like this.