1 reviews | Active since Dec 2013
Avbob Funeral Policy is a ****
I have been a loyal policyholder with AVBOB under the reference GT***X6 for a period exceeding five years. At a certain point, I proactively chose to increase my premium contributions, a decision that is well-documented in my monthly bank statements. Over the years, I have consistently fulfilled my financial obligations with the intention of keeping my policy active and ensuring financial security for my loved ones.
Unfortunately, the recent experience with AVBOB has been marked by a lack of communication. Despite my persistent efforts to inquire about the status of my submitted claim, there were no proactive updates or calls from AVBOB. To my dismay, I received an SMS five days later, notifying me of the unexpected and devastating news that my claim had been declined.
Adding to my disappointment is the fact that AVBOB did not inform me of any outstanding premiums over the past three months. During my initial enrollment, AVBOB representatives explicitly highlighted a distinctive feature of their service – the commitment to processing claims even in cases where premiums were missed. I was assured that any outstanding amounts would be deducted from the payout, provided the policy remained active.
Given these circumstances, I sincerely urge AVBOB to reconsider and honor my claim. Throughout the entirety of my policy, I have faithfully maintained my financial commitments, including voluntarily increasing my contributions. I believe that the initial agreement made during the inception of my policy, emphasizing AVBOB's commitment to processing claims in a fair and understanding manner, should be upheld.
Moreover, I express my disappointment that despite my diligent premium payments for more than five years, AVBOB did not extend the promised cashback benefit for not claiming. This omission further adds to the frustration caused by the recent claim rejection, as the cashback benefit was expected as a token of appreciation for my loyalty and the absence of any claims during this period. I hope AVBOB will thoroughly review and address these concerns to restore my confidence in the commitment and promises made when I first joined as a policyholder.
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly.
Our Team is currently reviewing your complaint and will get back to you as soon as possible. We appreciate your patience and understanding.
Kind regards,
AVBOB Complaints Team
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly.
Our Team is currently reviewing your complaint and will get back to you as soon as possible. We appreciate your patience and understanding.
Kind regards,
AVBOB Complaints Team
