AVBOB Funeral Policy

In August 2021 my mother and sister opened a policy for my mother after losing my father and arranging my father's funeral... In September we went to fetch his death certificate, at which time my mother requested to add me to her policy They apparently only started debiting her account in January 2022. I was only informed about this end of April when I lost my mother. Then to top it off they said i lose MY premiums as well... AND THEY EVEN STILL DEBIT THE ACCOUNT... How pathetic. Worst service in my life. Do not open a policy with avbob