YM
Yvonne M
1 reviews | Active since Mar 2025
22 Jan 2026, 10:56
Avbob funeral policy declined when premiums we paid and up to date
I Yvonne Moleboheng Mokwatsi had a bad experience with Avbob I took a policy with the in may 2025. I have been making payments as agreed . On the 02 January 2026 my couzin passed on. My premium are normally due on the 07th of every month and when I claim I was told I made payments after the person have died the claim was then declined. Send emails called them no response . I want to cancelled this policy and be refunded all my premiums. No response till today
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AVBOB Mutual Assurance Society's replyOfficial
22 Jan 2026, 16:18Dear YM,
We truly regret to hear about your recent experience with AVBOB policy. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply22 Jan 2026, 16:18
Official
Dear YM,
We truly regret to hear about your recent experience with AVBOB policy. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team