Avbob funeral cover claim not paid in full - Case unresolved since Dec 2022

I am lodging a complaint against Avbob regarding my late sister’s funeral cover claim. When we took out the policy, we were told we would receive double the payout if death was due to an accident. My sister passed away in December 2022 after being shot, which should qualify as accidental death. Avbob only paid out R20,000 and said the remaining R20,000 would be paid once the case is closed. It’s now May 2026, and we have not received any feedback or the outstanding payment in almost 4 years. I feel we are being unfairly delayed and denied the full benefit we are entitled to. I request that Avbob investigate and pay the balance