AVBOB FUNERAL COVER

I took out a funeral cover in May 2025. I app**** for debit order payments to avoid the fuss of having to go onto their self service page to pay or going to their office to make a payment. When the debit order date arrived in May, the debit order didn't go through. I made a payment through their self service portal to ensure my policy is up to date. Guess what. the debit order only went off at 23:39 on the agreed date. I sent them an email WITH SCREEN SHOTS OF THEIR SELF SERVICE PORTAL SHOWING THE PAYMENTS which they can easily trace on their system as well. They requested me to send them bank statements. My statements, how much money i have, how i use my money and on what i use it has NOTHING to do with AVBOB. To make matters worse, today is the debit order date and guess what/ Still no debit order even though i am technically ahead of my payments with AVBOB refusing a refund unless i make my bank statements available to them. which will not happened. Lets hope when it comes to the claiming process, i wont have the same issue but once it comes to that, i will update my review on them. Because at this stage, they are withholding my money which i paid on the self service portal AND there is a debit order scheduled to go done this month again.