Avbob funeral claim cash back

On the 17th of July 2023,I submitted a death claim for my father in law (beneficiary) to avbob Bloemfontein and I was under the impression that I qualify for upfront cash back of R3000, which I did not receive. My father in law had a funeral cover with Avbob and we combined the cover into one, however it was not explained why only Single cash back was received and as we were both contributing premium every month. I need Avbob to pay the cash back as they I did qualify for the benefit., the other R3000 was paid to father in law children and I also need mine to be paid directly to me as I am a policy holder.

This is ******* as there was nowhere in my agreement stating the terms and conditions of forfeiting the cash back under any circumstances.

As per Consumer Protection Act,it is the right of a client to receive all the benefits qualified during the claim.

I am not happy at all.