AVBOB FRONTLINE STAFFMEMBER MISS-CALCULATES FUNERAL CLAIM

My father passed away on 16 August 2021. When I went the next day to Avbob in Worcester, I asked the lady working at reception desk, what the cover is for my father thats on my policy. She said that it was R18000. 00 that will be paid out. I asked her are she sure, she said that she is sure, my uncle who was also with me, also asked, whether the amount is correct as well as my brother. She confirmed. The funeral was done by an other funeral company because I felt Avbob did not give us a personalized option to choose from. Eitherway. With the Amount that was stated, we continued with arranged the funeral. After the funeral was done, Avbob only paid R6000 in my bank account. Now I am 12000 under the initial budget to do funeral.

When I called the office in Russell Str, Worcester, where this lady is working, and asked that why it's only R6000 and not R18000, she said that she don't know. She gave me a number to call the other office of Avbob, in Quenetts Arcade, Worcester. There telephonically, I was informed, that she made a mistake and miss calculated,because the other policy was only 5 months in working.

If I knew this, I would not have arranged a funeral for more than R20 000 for my father. My family and I must pay now the huge difference to the other funeral company that we owe.

Avbob should train their staff better. We at the time were vulnerable at the death of my father. We trusted this lady at Avbob Russell Str Branch Worcester, but look how she made such a huge mistake that costs us now.

She did not even apologize for what she has done neither took responsibility for her wrong calculations.

Avbob will need to get better trained staff on their front desk. When Families have death, mistakes cant be afforded with moneys that needs to be paid out for funerals.

LOOK ASAP UNTO THIS MATTER.