AVBOB ********** Policy

I came to notice that AVBOB had been making deductions on my salary through a stop order. These deductions began to reflect on my payslip on March 2021. Since I had not signed up for any policy this year nor last year, I had to put this up with the company. Went to an AVBOB branch and informed them that this might be a ********** policy as I didn’t relate nor knew the persons covered under the policy. I had to deal with an unprofessional branch manager that put me through a ton of admin work. Opened a case with SAPS, filled in forms with uncountable number of pages, brought a bank statement, brought an ID copy. I did everything that was required of me. Had to go through all this task just to get what’s mine back. Its been months now and still haven’t received my funds from AVBOB. I’ve called them countless times, all they do is to put me through a lot of hoops. My case doesn’t seem to be taken seriously and it’s frustrating that I’m already one of their clients other than this ********** policy. Their service is below par and it scares me to death as I’ll have to deal with them again in the future. To make it even worse, since this is a trending stunt of *****. I’ve got a couple of friends who had ********** policies with Assupol and Old Mutual, they were refunded without lifting a ton of rock and they were refunded in no time. This begs the question, am I covered with an adequate company that isn’t gonna put me through the most when the unfortunate event has occurred?