AVBOB Failed Us When We Needed Them Most

My parents have been loyal AVBOB policyholders for many years under policy number AL***X5

My mom’s funeral was held this past Saturday, 29 August, and despite having a policy in place, we were forced to pay the funeral costs out of pocket because the claim was not processed and paid in time.

The entire payout process has been absolutely appalling. At a time when our family is already grieving the loss of a mother and a wife, this process has placed even more unnecessary emotional and financial pressure on us.

The only reason we were able to proceed as we did is because my mom was cremated. Had this been a traditional burial and funeral, I genuinely do not know what we would have been expected to do — at this rate, it feels as though we would have had to dig the grave ourselves too.

It is disgusting that a family can faithfully pay towards a policy for years, specifically so that these expenses are taken care of during one of the most painful moments of their lives, only to then be left scrambling to cover everything themselves when that moment actually comes.

We have also struggled to get through to anyone who can provide meaningful assistance or a proper update, which has only made an already devastating situation worse.

This is not the level of service or support anyone should receive while grieving a loved one, particularly from a company whose entire purpose is to provide assistance during exactly these circumstances.

I expect this claim to be treated with the urgency it should have received from the beginning and to be fully settled TODAY