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Natasha R

1 reviews | Active since Apr 2024

26 Apr 2024, 13:48

Avbob

Last year November 2023 a representative from Avbob visited one of the school where I'm employed and I signed up for a Avbob policy. I realized that it's useless because I have a policy and should I cancel the policy I have and something happens to one of the lives insured on the policy I had then I would have a problem. So I contacted the agent and asked if I could cancel. I struggled but eventually he contacted the head office and the lady he spoke to said it would take 7 days to cancel. It's been 4 months and they are still debiting my account. If you try to contact them, you never get through to the someone who can help you to cancel the policy.

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Replies (1)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply30 Apr 2024, 14:11
Official
Dear  Natasha Roberts
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly. Our team is currently reviewing your complaint and will get back to you as soon as possible with a solution. We appreciate your patience and understanding. Kind regards,AVBOB Complaints Team