AVBOB don't want to pay my refund

Good afternoon My name is Zinhle Bongeka Mthembu ID no:***. I'm writing this complain because I am not happy with Avbob it's been years I'm covered by Avbob but now I'm thinking of cancellingmy policy because of the treatment I received from Avbob.

On the date of 04 November 2023 I've made a mistake by send money to avbob account by Capitec Bank app immediately payment. The amount was R3000 that money was supposed to go to my kid school fees account.

Up until today I'm asking one thing from them ever since they've received money and the documents which is bank statement including proof of payment but they don't want to refund me instead they keep on telling me that I have to wait for 24/48 hours from Monday of 06 November the whole week I've been calling them asking them to refund me my money.

Please help me so that I can pay for my child school fees I really need my refund from Avbob.

Thank you.