AVBOB does not keep their promise

Hello Peter,Thank you again for allowing us to be able to write reviews about our experiences. My name is Lerato Chiloane and I have a funeral policy with AVBOB since 2017.On the 30 March 2021 my father passed away and on the 1 April 2021 I went to AVBOB Soshanguve to log a claim.I was told I would receive an sms later that day from AVBOB Head Office notifying me of the process of my claim and I would receive my claim within 48 hours.We buried my father on the 4 April 2021 and till today I havent received my claim. Yesterday morning I received an sms saying my claim is being assessed and they sympathize till now no claim has been received. I have been paying my premiums every month on the 25 and not even once have I missed my payment of R548.55.I had to go and take out loans so that I could be able to continue with the funeral arrangements where by I know I have a policy which will assist.Hello Peter please assist.