SM
Sindy M
1 reviews | Active since Sept 2009
03 Jun 2026, 11:25
Avbob does not deal conscientiously with clients
For 2 consecutive months I have requested Avbob for removal of a dependent from my policy, without success. Initially they advised my premiums were not up-to-date, to which I requested for specific months where they were not able to deduct from my account. There was no feedback. Once again I sent another request to which I received no response.
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Replies (3)0
Replies (3)
AVBOB Mutual Assurance Society's replyOfficial
03 Jun 2026, 13:26 Hello SM,
We acknowledge receipt of your request and the comments shared in your post. At present, our systems are offline. Please be assured that we will diligently address the matter as soon as our systems are back online.
Thank you for your patience and understanding.
Best regards,
AVBOB Complaints Team
We acknowledge receipt of your request and the comments shared in your post. At present, our systems are offline. Please be assured that we will diligently address the matter as soon as our systems are back online.
Thank you for your patience and understanding.
Best regards,
AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply03 Jun 2026, 13:26
Official
Hello SM,
We acknowledge receipt of your request and the comments shared in your post. At present, our systems are offline. Please be assured that we will diligently address the matter as soon as our systems are back online.
Thank you for your patience and understanding.
Best regards,
AVBOB Complaints Team
We acknowledge receipt of your request and the comments shared in your post. At present, our systems are offline. Please be assured that we will diligently address the matter as soon as our systems are back online.
Thank you for your patience and understanding.
Best regards,
AVBOB Complaints Team
SM
Sindy M's updateReviewer Update
30 Jun 2026, 09:52I have been more than patient with AVBOB. After several unsuccessful attempts to remove a dependent, I cancelled the policy. Despite this, AVBOB still debited my account for the June premium.I request a full refund of the June premium, as well as a refund of the dependent's premium charged over the past two months. If this matter is not resolved promptly, I will escalate my complaint to the Ombudsman.
SM
Sindy M's update30 Jun 2026, 09:52
Reviewer Update
I have been more than patient with AVBOB. After several unsuccessful attempts to remove a dependent, I cancelled the policy. Despite this, AVBOB still debited my account for the June premium.I request a full refund of the June premium, as well as a refund of the dependent's premium charged over the past two months. If this matter is not resolved promptly, I will escalate my complaint to the Ombudsman.
AVBOB Mutual Assurance Society's replyOfficial
24 Jul 2026, 09:22Dear SM,
Please accept our sincere apologies for the delay in responding to your complaint.
We understand the frustration and inconvenience this delay may have caused and regret any dissatisfaction experienced. Due to the recent service outage, we have been working diligently to assist all clients as efficiently as possible.
We greatly appreciate your patience, understanding, and cooperation during this time.
Kind regards,
AVBOB Team
Please accept our sincere apologies for the delay in responding to your complaint.
We understand the frustration and inconvenience this delay may have caused and regret any dissatisfaction experienced. Due to the recent service outage, we have been working diligently to assist all clients as efficiently as possible.
We greatly appreciate your patience, understanding, and cooperation during this time.
Kind regards,
AVBOB Team
AVBOB Mutual Assurance Society's reply24 Jul 2026, 09:22
Official
Dear SM,
Please accept our sincere apologies for the delay in responding to your complaint.
We understand the frustration and inconvenience this delay may have caused and regret any dissatisfaction experienced. Due to the recent service outage, we have been working diligently to assist all clients as efficiently as possible.
We greatly appreciate your patience, understanding, and cooperation during this time.
Kind regards,
AVBOB Team
Please accept our sincere apologies for the delay in responding to your complaint.
We understand the frustration and inconvenience this delay may have caused and regret any dissatisfaction experienced. Due to the recent service outage, we have been working diligently to assist all clients as efficiently as possible.
We greatly appreciate your patience, understanding, and cooperation during this time.
Kind regards,
AVBOB Team