Avbob do not put people 1st

My experience with avbob has been nothing but a nightmare. On the 26th of June my sister passed away and they had told me on the day of my sister's burial that my claim was declined due to my sister not being 6 month covered on the premium while i signed documents on the 8th of January when i added her on my premium. They then deducted their 6th month premium on the 27th and still told me they are not able to assist me. On the day of the burial i was told to take my sister to a cheaper place cause they are not able to assist or I pay cash for her burial. The consultant at the branch was not being helpful at all from day 1 I had to take my sister's documentations to the Dr and spend all day there. I put in a complaint and was told to wait 6 weeks for my issue to be resolved. But they keep deducting money from my account after i requested that i want nothing to do with them and that i just need my premiums back that I've paid for all these years. I've never claimed with avbob before but I've been with them for over 2years. Avbob humiliated my family and I. They do not live upto their slogan. It says one thing but they do direct opposite it. The lady i just spoke to in the complaints department was rude and kept telling me to wait for the investigation to resolved and also adviced me to write a Cancelation signed something for my premium to be cancelled and i will not be getting my money back. I don't want to wait i just want my money back that I've paid for all these years. Abvob is a **** and **** people of their money.