Avbob Do Not Payout as Promised

My parents had paid-up funeral benefits policies with Avbob. Payouts were scheduled to be R15 000.00 each. In 2017 my Dad passed away and the R15 000.00 was paid out. My Mom passed away a month ago and Avbob ONLY paid out R1 400.00. We were told the payout should actually have been R100.00 and that the rest is a bonus! WoW! If this is how you do business then I will NEVER take out ANY benefits through Avbob. And then just to show how LITTLE Avbob cares, I emailed what I wrote here to your email address *** and exactly as I suspected, NO ONE even bothers to reply to my mail! So much for your misleading adverti*****ts on TV! Oh yes, please do not call me but email me as I want it on black & white!