Avbob dissmal service

When my grandmother past away, i submitted a claim a day after she passed. we had planned the funeral for Saturday, the claim was submitted on a Tuesday. I was paid the following week after the funeral. I had to borrow money for the funeral.

I sent a complaint to Avbob months ago and received really bad feedback from their complaints department.

Even reported the issue to the ombudsman.

The unfortunate thing is i cannot cancel the policy because i have other people covered under the policy. Since 2015, i have been paying with no fail but to get assistance is painful, I'm now in debts because i had to take a loan for her burial