SM
SARA-JANE MCCARTNEY

1 reviews | Active since Oct 2020

25 Feb 2026, 17:14

AVBOB - DISGUSTING BEYOND WORDS

I have received 2 calls from consultants on behalf of Avbob in the past 3 days. The first one I just brushed off and told whoever called me that I had a funeral policy. Today 25th Feb @ 13.33, I was contacted yet again, but this time the person asked to speak to my mom. Just to let you know my mom passed 19 Feb 2025 and I am still grieving. So I asked who was calling, the gentleman said he was calling on behalf of Avbob and wanted to speak to my mom about her LAPSED policies! What type of game are Avbob playing at? How many people are called because their system has not been updated? How many people who are still grieving, just like me, are having to tell a senseless company, who paid out the policies that the person they are looking for has passed away. I am beyond angry and hurt! I want Avbob to respond to this and tell me the person responsible for this F$$kup! I want them to understand and feel the pain that I went through today! AVBOB your consultants and other employees should do their work properly. I want a written apology!

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Replies (1)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply26 Feb 2026, 08:56
Official
Dear SM,

We truly regret to hear about your recent experience with AVBOB policy . We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.

Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.

Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.

Sincerely,

AVBOB Complaints Team