Avbob didnt pay

A family member passed away claim no *** policy AL***X6 and my mom and I went to Avbob Chiawelo to claim on 17 September2020, we were told they didn't have a network connection. In this day and age, you can use your phone to scan documents and send them to H/O. You don't need to inconvenience grieving clients. We let the documents with them and Yvonne told us she was going to send them when the network was back. My mom had to call Yvonne on the 18th and she said she couldn't find the claim on the system and she was calling H/O. We drove to Chiawelo again and she said she eventually found the claim and she will ask H/O to push it because the burial was on Sunday the 20th. At about 14:00 my mom called her again at that point she was now impolite and told my mom she was doing her a Favour. My mom has had this policy for more than 5 years, I have had my policy for more than 10 years

We're still waiting for the policy to be processed even today its day 5 today. We didn't attend my cousin's funeral and he didn't get a decent funeral thanks to Avbob. During Covid 19 we don't take weeks to bury our families but Avbob is not there for us in the time we need them the most.