Avbob delayed claim pay-out

I've had a funeral policy with Avbob for about 9 years & I'm really disappointed with the treatment I've received after being a loyal customer for so long.On the 1st of March 2021 I lost my uncle who was like a father to me,took the documents to the Chiawelo,Soweto branch to them on Friday the 5th of March & I was told since I came in after 13h00,the claim wil be processed frm Monday the 8th then would get pay out after 48hrs of which I didn't have a problem with that.Now it's almost a week of not getting the claim,when I call customer service I'm being told anything from my HR not paying them the full premium to a backlog in paying out claims,I don't know which is which but all I know is that I have no control of how premiums are paid since the money is taken from my salary all I want is my claim to be paid.Im very disappointed in Avbob,I'm having double stress of losing my dear uncle & being given the run-around by a company I've been loyal to for so long & trusted with my money.my uncle was buried on the 5th,now I can only imagine how worse things could've been had we re**** on the claim for funeral expenses,my uncle would still be at the morgue...Avbob I'm literally in tears right now & feel like just canceling my policy once the claim has been paid if it will be paid,I wish I knew this would happen before applying!!! Dissapointed customer