Avbob deducing without my consent

Good day I am very concerned about the safety of my personal information and the way my complaint is being handled. I became aware that avbob is deducting from my salary(paysheet) without my consent. I never spoke to a avbob consultant or took out a policy by them. I don't even know the people covered on the policy,neither does my cellphone number appear anywhere on the policy. Meanwhile policy was signed in Kimberly and I don't even reside there. Now I gave all of the above information to Avbob aswell as the documents they required. First none of my documents could be found so I had to send again ,which means now the complaint only got registered on the 21 of February. On the email I received it stated my complaint will be finalized on tje 7th of march yesterday I called ...and nothing has been done so far . Why must we plead and beg when we are the victims in this situation? Why must we phone and phone and phone to get feedback ...which is anyway that they are still busy . Meanwhile our information , persal numbers are at risk . Really disappointing. I would not , recommend Avbob to anyone , it's way to risky and stressful.