1 reviews | Active since Dec 2017
Avbob
Good morning,
I'm so disappointed by the service received from Avbob. I went to submit the claim on Tuesday the 3rd and three branches said they are offline. I was told to go back the next morning which I did and was told that payout will be on Friday the 6th. I checked my bank account and no money is in and called the claims department the lady by the name of Khanya assisted me and explained that my claim was approved yesterday and sent to payments department. I asked her to please ask them to urgently release the payment and she sent the claims supervisor an email. I asked her will 8 still get the payout this morning she said she's not sure as Avbob uses Absa and I use Standard bank.
I am so hurt and disappointed as I have had this policy for years and my first claim is a disaster. I need to go buy groceries for tomorrow's funeral but I can't because Avbob still hasn't paid. This is not on, they need to pay now and clear it. Avbob sucks😡🫤
We deeply regret to hear of your recent experience regarding the submission of your claim.
We offer you and your family our deepest condolences during this time. Although most claims are paid on time and delays are rare all claims are first reviewed and assessed before payment can be processed and finalised.
The payment of the claim was already in progress. We make every attempt to pay the claim as speedily as possible and we are deeply sorry for the delay.
Regards
AVBOB Complaints Department
We deeply regret to hear of your recent experience regarding the submission of your claim.
We offer you and your family our deepest condolences during this time. Although most claims are paid on time and delays are rare all claims are first reviewed and assessed before payment can be processed and finalised.
The payment of the claim was already in progress. We make every attempt to pay the claim as speedily as possible and we are deeply sorry for the delay.
Regards
AVBOB Complaints Department
Kindly note that the claim was finalised and paid on 06 January 2023 and should reflect in your bank account shortly.
Regards,
AVBOB Complaints Department
Kindly note that the claim was finalised and paid on 06 January 2023 and should reflect in your bank account shortly.
Regards,
AVBOB Complaints Department