AVBOB Customer service

im very disappointed to find out from a friend that AVBOB does cash back, i have been their client for 15 years and no one has bothered me to update me about their new products. I have not claimed for the past 15 years since i joined. When i called all they said is \Sorry"i have to join the cashback programme. It's not my fault that they did not keep me updated. I'm even starting to wonder if they will give me good services should my loved ones passed on. as soon as i find another policy that value their clients i'm cancelling this cover. """