AVBOB continuously deducts premiums of a deceases policy member.

AVBOB continues to withdraw the premiums of your deceased member. Then ignores all your complaints, emails and calls to stop it.

My father passed away in July, the funeral claim of R10400 was paid out. Thereafter AVBOB kept the member active, as if alive, on my policy and not stopped deducting premiums. If you call AVBOB's call center it ALWAYS hangs up. Try it right now. After the voice prompts the call will end.

Complaining on the self-service portal yields zero results. They don't call you back as promised. I then sent many emails complaining to *** as well as ***. They called back once, and never refunded my money, they only promised to.

I even went into the branch, and I was even asked to submit my bank account as proof of account to deposit the refund. Yet my dashboard still displays my late father as an active member. His premium looks set to be deducted again 3 months after his passing. This is highly unnerving when grieving.

The debit order date will be coming up soon and I am sure that they will simply deduct again and again thereafter ignore my complaints and requests for refund.