Avbob claims department fails to communicate and deliver 🙄

Worst service service ever for an organization that's been there for decades!!!! December claim still not paid until today. I made 2 claims on 2 policies, only 1 paid, and when I asked, they said I need to resend the same documents I have already sent, 'for audit purposes'. I sent the documents but they weren't acknowledged. I had to call to check if my documents were received, I had to call to ask about the turnaround time and it seems like no one knows . I have to call them for an update and even when I do there's no feedback, they all say we will send a follow up email and then call but no one calls. I have sent an email to their complaints department still no one cared to respond. Why must I beg ? Why must I feel like I'm nagging? Who pays for the airtime I'm using to call them every week? Why can't they call like when they want us to take policies? I just want them to tell me if it will pay and by when