AVBOB CENTURION MALL

I went to Avbob in Centurion Mall in the morning for my father's funeral claim, I was assisted by Mfanafuthi Nhlapo, who was unpleasant from the time I took a seat, I called Avbob call centre, as from the website, I was supposed to get an sms for documents sent, however I did not get any sms, I asked when, and he said he doesn't know. Before I left, He even rudely said "I am in no position to tell him what is needed", when I said to him to make sure to use the certified copies I gave him. I even returned after an hour and asked the manager if documents were sent as I still have not received an sms and she said documents were sent however whole day no sms, even today nothing. When I called the call centre, the consultant confirmed no documents were received. This has to be the worst service from Avbob especially in my situation