1 reviews | Active since Jan 2011

06 Jan 2025, 20:15

AVBOB cashback A SHAM Preying on the poor

So I claimed for my cashback at Avbob and they saw it fit to use my first year's premiums totally contradicting their term of cashback payout which states as follows

"the policyholder receives a cash payment equal to the premiums paid in their fifth year"

This was also reiterated by the consultant who sold me the policy.

I had banked on this cashback for my school going kids needs not on AVBOB ducking, diving and searching for reasons to not pay what's promised and is rightfully mine. AVBOB DO RIGHT BY MY FAMILY AND I AND PAY MY FIFTH YEAR PREMIUMS AS PER YOUR CASHBACK SLOGAN. I'm certain AVBOB love paying for funerals as what they are doing is a cause for stroke or cardiac arrest. How does a parent recover from such dishonesty and day light *******.

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Replies (3)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply07 Jan 2025, 07:23
Official
 Dear Z

We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority. 

Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time. 

Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services. 

Sincerely, 

AVBOB Complaints Team 

's update07 Jan 2025, 09:19
Reviewer Update
While I received a message that Avbob cares and is investigating the matter. AVBOB went and changed the wording on their cashback statement and replaced the FIFTH YEAR'S premium bit to FULL year' premium. I'm actually disgusted at the length AVBOB would go to to NOT pay this cashback.
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply07 Jan 2025, 09:26
Official
 Dear Z

We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority. 

Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time. 

Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services. 

Sincerely, 

AVBOB Complaints Team