ZD
Zilungile D
1 reviews | Active since Aug 2022
26 Jan 2024, 13:12
Avbob cash back policy is a lie/****
I have been avbob for 10 years( claim free) , Im due for my cash back this month, I repeatedly sent them emails of the requested documents with zero response then I contacted online, they confirmed payment would be made within 48hours, they forwarded a confirmation with an incorrect/old bank account details not the one I forwarded to them, I emailed and went online to have it corrected but I got zero response and my cash back is yet to be paid. They just don't respond. Their cash back option is clearly a ****. Wouldn't advice anyone to take their policy cause they just don't respond.
Helpful (0)
Replies (7)0
Replies (7)
AVBOB Mutual Assurance Society's replyOfficial
06 Feb 2024, 15:09Dear Zilungile Dlamini,
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly. Our team is currently reviewing your complaint and will get back to you as soon as possible with a solution. We appreciate your patience and understanding. Kind regards,AVBOB Complaints Team
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly. Our team is currently reviewing your complaint and will get back to you as soon as possible with a solution. We appreciate your patience and understanding. Kind regards,AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply06 Feb 2024, 15:09
Official
Dear Zilungile Dlamini,
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly. Our team is currently reviewing your complaint and will get back to you as soon as possible with a solution. We appreciate your patience and understanding. Kind regards,AVBOB Complaints Team
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly. Our team is currently reviewing your complaint and will get back to you as soon as possible with a solution. We appreciate your patience and understanding. Kind regards,AVBOB Complaints Team
ZD
Zilungile D's updateReviewer Update
04 Mar 2024, 10:08I have sent numerous messages but your team is yet to respond and to make things even worse last month you debited twice and I have yet to receive my cash back. You clearly don't value me as a customer so I would like to cancel my policy cause its clear you wont help me when the time comes.
ZD
Zilungile D's update04 Mar 2024, 10:08
Reviewer Update
I have sent numerous messages but your team is yet to respond and to make things even worse last month you debited twice and I have yet to receive my cash back. You clearly don't value me as a customer so I would like to cancel my policy cause its clear you wont help me when the time comes.
AVBOB Mutual Assurance Society's replyOfficial
04 Mar 2024, 18:22Dear Zilungile,
Your comment has been noted and we will revert back in due course.
Regards,
Your comment has been noted and we will revert back in due course.
Regards,
AVBOB Mutual Assurance Society's reply04 Mar 2024, 18:22
Official
Dear Zilungile,
Your comment has been noted and we will revert back in due course.
Regards,
Your comment has been noted and we will revert back in due course.
Regards,
ZD
Zilungile D's updateReviewer Update
04 Mar 2024, 19:00You respond fast on this platform and that's telling cause my emails have been ignored... I just wanna cancel my policy, no need to revert just cancel my policy.
ZD
Zilungile D's update04 Mar 2024, 19:00
Reviewer Update
You respond fast on this platform and that's telling cause my emails have been ignored... I just wanna cancel my policy, no need to revert just cancel my policy.
AVBOB Mutual Assurance Society's replyOfficial
08 Mar 2024, 15:05Dear Zilungile,
Your comment has been noted and we will revert back in due course.
Regards,
Your comment has been noted and we will revert back in due course.
Regards,
AVBOB Mutual Assurance Society's reply08 Mar 2024, 15:05
Official
Dear Zilungile,
Your comment has been noted and we will revert back in due course.
Regards,
Your comment has been noted and we will revert back in due course.
Regards,
ZD
Zilungile D's updateReviewer Update
02 Apr 2024, 09:07Another month has passed by and still nothing... You guys continue to debit my account twice and that is not attended no fixed. My cash back was due in Jan, we on April now and still nothing... My worry now is should anything happen to me or my dependents clearly you still wont be any help. You are giving old mutual vibes right now.
ZD
Zilungile D's update02 Apr 2024, 09:07
Reviewer Update
Another month has passed by and still nothing... You guys continue to debit my account twice and that is not attended no fixed. My cash back was due in Jan, we on April now and still nothing... My worry now is should anything happen to me or my dependents clearly you still wont be any help. You are giving old mutual vibes right now.
AVBOB Mutual Assurance Society's replyOfficial
23 Apr 2024, 15:42Dear Zilungile,
Your comment has been noted and we will revert back in due course, your complaint is still pending.
Regards,
Your comment has been noted and we will revert back in due course, your complaint is still pending.
Regards,
AVBOB Mutual Assurance Society's reply23 Apr 2024, 15:42
Official
Dear Zilungile,
Your comment has been noted and we will revert back in due course, your complaint is still pending.
Regards,
Your comment has been noted and we will revert back in due course, your complaint is still pending.
Regards,