AVBOB cash back Funeral cover

it's been three weeks now since we have been waiting for our cash back claim to AVBOB Funeral cover every time when we go to check on there office they said let us wait 48 hours ,we borrowed money to organize the Funeral of our loved one now we are still waiting for our claim so that we can pay our debt after the funeral we really need help we did all trying to call them address it but they is no response we are still waiting for the money please help us my is ***