AVBOB CARE LESS ABOUT THEIR CLIENTS UNLIKE THEIR SLOGAN, MY COMPLAIN NOTRESOLVED!

I have been with Avbob since 2012 when I took a funeral policy for my parents. my problem started when they introduced Avbob Connect where u could view ur policy info online. I realized my Dad who is initially born in 1945 was reflecting as someone born in 1975 on their system. I called an agent who assisted me with the application an was referred to the office. The office told me I need to pay an x amount which to me did not making sense. I have called, emailed Avob vomplaining about this issue. Nobody is availing themselves to sort this issue. All my mails show as sent and they reply to say we will address your issue bt till today my Dad is still showing as born in 1975. It's an insult as it means he had me when he was 11 years with my mother born in 1952. U can imagine that this is an old man, it's a grace of God to have him especially after Covid. I do not want any hassles when I contact Avbob one day bt nobody want to assist me.

Please help me as iam loosing my mind with gjis dragging issue. I want Avbob to show me all id's I submitted to them and tell me where did they receive the one with 1975 from for my Dad. They must correct thir error of updating mh Dad with an incorrect ID so I can stop contacting them now and then.

Please becareful of this society as iv been with them for years but they still treat me with arrogancy even when the error is from their side.

Unhappy Avbob client D.N. MBULI