Avbob Bloemfontein bad service

The service I received this week from Avbob Bloemfontein is pathetic and very disappointing..I have put in a claim for my brother that we burying tommorow and the Consultant by the name of Bernard was very unhelpful and not sympathetic.. he started a claim then we agreed on the coffin as per my policy cover amount but there were some extras of which I didn't know about that I had to pay for as per the quotation..I asked him to remove all the extras because he didn't even bother to explain to me that my cover amount was little and there will be some extras on the quote..the second quote came then he told me that he removed the extras..I then asked him to add the programs of which wasn't added on the quote..then the quote came back with the ridiculous amount for just the programs and asked my sister to go and find out what could be the problem..then when my sister got there he told her that everything is sorted we mustn't worry about anything..up until today on Friday the 13th he decided to come back to me and told me that we need to pay the outstanding amount of the programs..like really? I had to borrow money for the programs of which I didn't know of that I need to pay them first before we can bury my brother as we were told that we cannot come and collect the corpse before we make a payment..I am writing this with a heavy heart..disappointed and angry.

I spoke to the manager as well by the name of Natasha she also couldn't help effectively..the staff at Bloemfontein lack empathy and they have nill customer service..I am going to cancel this policy really..I thought I will have peace of mind but only had nightmares at times like this.