AVBOB Bad customer service

I had a terrible and ****** experience at Avbob (Maitland Branch). My policy had elapsed due to loss of employment, I then contact the head office in the beginning of March, there I was told to pay the three months missed premiums (+-R 600) than my policy will be reinstated. On the 25th March around 14:30 I visited the nearest branch in Maitland, I was assisted by a new untrained employee I established this after 30 minutes of back-and-forth conversation, who assured me if I pay current month Premium my policy will be reinstated. I did not believe it so I told her to printout a written confirmation to which only she admitted that she is new and cannot assist me with this type of issue.

As I was about leave, frustrated, a cold white Afrikaner lady (undesirable attitude considering the business she is in) came to her rescue, So I explained my issue once again. She went onto the system as I sat there waiting, after a while she came back to me and said I must pay a sum of +R2000 immediately to reinstate my policy. Surprised, I requested a printout to check paper trail for this amount then I said I will call the head office to enquire about this contradictory information then I left the office. As I was about to leave the parking lot, the untrained lady came running to call me back inside so I went back hoping that they will have useful information for me. The Afrikaner lady said to me that I must pay her a monthly premium because when she was printing the paper trail information the payment went through. I requested an explanation to this as I never confirmed any payment to her without contacting the head office first. That is where all hell broke loose as she started shouting at me calling me a ***** because I stole her money, and she will make sure my policy does not get reinstated. To which I explained to her let me call the head office on 26th morning to verify both information given to me, then I will come pay the instructed amount that will reinstate my policy, her reply to me was that I must never come to the Maitland branch ever again as I will not be assisted and that is when another white ****** lady jumped in to assist her in saying all ****** remarks “ You people “ referring to the black race , as she pushed me outside the door. I asked for both their names but was unsuccessful in the attempt.

I love the type of service Avbob offers and its philosophy, but I am displeased with the treatment I received from the Maitland branch; I am considering getting a new service provider. I do want to begin to imagine the bad service black illiterate people receive from this branch.