AVBOB ARA only paid on a stupid Anniversary Date

I turned 65 in August 2019, went to AVBOB in Scottburgh to claim the ARA bonus. After giving them the information required, I waited for two weeks and no payment. So I went back and they told me that I cannot get the bonus until the policy Anniversary date, which is June 2020 this could not be right. I phoned the head office and battled for 10 minutes trying to give my details and gave up, a Jobsworth then phoned back and I got upset with him and hung up. AVBOB please tell me why after 20 years I must now wait for a immaterial Anniversary date as the criteria is 65 years and a policy for 10 years. The value from what I gather will not increase over the next 10 months Who made up this stupid rule.