AVBOB ALBERTON

In February this year I went from not being happy at my previous funeral plan cover to being without a plan for months. I went into your branch in Alberton to get some advice and see if possible to either match the policy I had at the time or help me get something similar or move from the previous policy to a new policy. A gentleman told me he will get the lady in the back to come and assist me as she has a bit more knowledge and she will be able to assist. The lady was super busy and did not even bother to come to talk to me she said the gentleman explained the situation to her and she will take my name and number and get back to me about the situation. ( in saying this she never got back to me) I called a few times after but in the entirely of me calling she was either not available of she was busy on another call. Finally after 4 months of me trying to get a hold of her, this morning on the 15th of June she could finally speak to me ( may I please add she is one of the rudest people on the phone I have ever met.) She told me she doesn’t have time to assist me with a policy change as it is not possible, as her first priority is to help to the people who have died and the funerals that have to be planned, then there after comes the potential new client ( funeral cover plans). I just want to tell you in all honesty for a company to show about work in today’s times is surprising as well as in my opinion “stupid”. Also if she told me in February that she could not assist and the policy change is not possible I would have looked for somebody else that could have helped, or even find a different entity all together. It would have literally taken her 5 min to assist me and to tell me that she is busy but she will but my case through to somebody else.

In saying this I put the phone down on her as I do not have time for someone who isn’t pleasant to talk to and also doesn’t want my business.

I mean for 4 months now I have been sitting without a funeral policy because a lady is too busy to get back to me. Its pathetic.

I HONESTLY WOULD NOT RECOMMEND THIS BRANCH TO ANYONE.